Queen Baby Bean wants you to be 100% satisfied with your purchase. We will happily process a refund or exchange within 30 days of purchase, assuming the item is in its original packaging, manufacturer tags are still intact and item is in unused condition. Shipping charges (original and return) are non-refundable. No refunds will be issued after 30 days.

If an item arrives damaged, Queen Baby Bean must be notified within 5 days of delivery. A replacement item (if available) will be shipped to the customer.

Please note, Earth Mama Angel Baby and MomSpit products can only be returned if they are unused & unopened. This policy is to ensure product integrity. In addition, jewelry is not returnable due to the custom design.

Personalized, final sale and drop-ship items are not returnable unless there is an error on our part.

If a drop-ship item arrives damaged, please contact us within 30 days of purchase to arrange for a replacement. No returns accepted on drop-ship items after 30 days. This policy includes Levels of Discovery, Kidkraft, notneutral & ubi products.

Please note, before returning an item, you must contact us via email at contact@queenbabybean.com to obtain a return authorization number (RA#). Please include this # with your return. Failure to provide this # will cause a delay in processing your return. *Consider insuring your package in case it is lost or damaged in transit. Queen Baby Bean cannot be responsible for items that do not arrive at our warehouse.
Once the item is returned, a refund will be issued for the amount you paid less any promotional discounts and/or shipping costs. Return shipping costs are the responsibility of the customer.